Thank you for choosing to shop with us at https://www.omsweets.in. We value your satisfaction and are committed to ensuring a positive shopping experience. Please take a moment to review our Return and Exchange Policy below.

Interpretation
The capitalized terms used in this Policy have specific meanings defined in the following section. These meanings apply whether the terms appear in singular or plural form.

Definitions

• Company / We / Us / Our: Refers to Om Sweets & Savouries, located at Shop No. 773–775, Arjun Nagar Road, Opp. Water Tank, Arjun Nagar, Sector–8, Gurugram, Haryana – 122001.
• Goods: Refers to the items available for purchase on our Website.
• Orders: Refers to the requests placed by You to purchase Goods from Us.
• Service: Refers to the Website.
• Website: Refers to https://www.omsweets.in.
• You: Refers to the individual using our Service or the company/organization on behalf of which such an individual is accessing the Service.

General Return Policy
Products purchased from our physical stores are not eligible for return. However, all items purchased through our online platform are eligible for return, provided the conditions outlined below are met.

Refund Policy
To be eligible for a refund, you must initiate a return request within 7 days of your purchase. Refunds will not be processed for products returned after this period or for products that are damaged due to mishandling.

To qualify for a refund, the following conditions must be met:

• The product was damaged upon receipt.
• You have a valid receipt or proof of purchase.

If you receive a damaged or defective product, please notify us immediately after discovering the issue. We may request relevant details, including product images, for verification purposes.

Once the returned product is received and inspected, our team will process your refund. Refunds will be credited to the original payment method used during the purchase.

How to Initiate a Return
If you wish to request a return, refund, or exchange, or have any questions, please contact us using the details below:
Email: Sales@omsweets.in

You will receive updates on your return status via email, phone, or SMS, provided your contact information is accurately recorded with us.

At Om Sweets, we strive to make your return and exchange process simple, transparent, and satisfactory every step of the way.