Agra Petha Store (“we” and “us”) is the operator of https://www.agrapethastore.com (“Website”). By placing an order through this website, you agree to the terms below. These terms are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

1. General
All orders are subject to stock availability. We make every effort to keep accurate stock counts on our website; however, from time to time, a stock discrepancy may occur, and we may not be able to fulfill all items in your order at the time of purchase. In such cases, we will ship the available products and contact you to confirm whether you would prefer to wait for the restocking of the unavailable item(s) or receive a refund for the out-of-stock products.

2. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Payment for shipping will be collected along with the purchase. This amount will be the final shipping cost charged to you.

3. Delivery Terms

3.1 Transit Time (Domestic)
Domestic shipments are generally delivered within 2–7 business days, depending on your location.

3.2 Dispatch Time
Orders are typically dispatched within 2 business days after payment confirmation. Our warehouse operates from Monday to Saturday during regular business hours, excluding national holidays. We always strive to minimize any potential shipment delays.

3.3 Change of Delivery Address
If you need to change your delivery address, please contact us as soon as possible. Address changes can be made any time before the order has been dispatched.

3.4 Items Out of Stock
If any item in your order is out of stock, we will cancel and refund the unavailable item(s) while dispatching the remaining products.

3.5 Delivery Time Exceeded
If your order has not arrived within the estimated delivery time, please contact us so that we can investigate the delay and assist you promptly.

4. Tracking Notifications
Once your order has been dispatched, you will receive a tracking link via email or SMS. You can use this link to monitor the status and location of your shipment in real time.

5. Parcels Damaged in Transit
If your parcel arrives damaged, please refuse delivery (if possible) and notify our customer service team immediately. If the parcel was delivered without notice of damage, please contact us right away for assistance.

6. Duties and Taxes
All prices displayed on the website are inclusive of applicable taxes. There are no additional duties or taxes payable upon delivery within India.

7. Cancellations
You may cancel your order any time before it has been dispatched. Once the order is shipped, cancellation will not be possible.

8. Customer Service
For any shipping-related questions, concerns, or assistance, please contact our customer service team at agrapethastore1@gmail.com.