Agra Petha Store and/or its affiliates (“Agra Petha Store”) provide website features, products, and services when you visit or shop at www.agrapethastore.com or use our products or services. Agra Petha Store provides these services subject to the following terms and conditions.

By using the products or services through www.agrapethastore.com, you willingly and unconditionally agree to the terms mentioned below.

Electronic Communications
When you use any of Agra Petha Store’s services or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically via email or text message. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright
All text, graphics, logos, button icons, images, audio clips, and data compilations that are part of or made available through our services are the exclusive property of Agra Petha Store or its content suppliers and are protected under Indian law. Unauthorized copying or reproduction of this content is strictly prohibited.

Trademarks
All graphics, logos, page headers, button icons, scripts, and service names included in or made available through any service are trademarks or service marks of Agra Petha Store, its affiliates, or content suppliers. By using our services, you do not acquire any rights to copy or use them.

Your Login Account
If you register on our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Agra Petha Store reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion without any liability.

Risk of Loss
All items purchased electronically through this website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you once we deliver them to the shipping carrier.

Acceptance of Your Order
You can place an order through our website, www.agrapethastore.com. Non-acceptance of an order may occur due to:

• The product being out of stock

• Inability to obtain payment authorization

• Pricing or product description errors

• Failure to meet eligibility criteria set in these terms

We reserve the right to reject or cancel any order at our discretion. Shortly after placing an order, you will receive an email or SMS confirming the details. Once dispatched, your order will be treated as accepted and the contract between you and Agra Petha Store will be complete.

Our customer support team is available between 10 AM and 6 PM, Monday to Friday, for assistance.

When an order is placed, we request preauthorization from your bank to ensure funds are available. The actual charge occurs only once the order is shipped. Some banks may display both the preauthorization and the charge as separate entries, but you will only be billed once.

By registering with us, you agree to receive promotional messages, festive offers, and updates via SMS or WhatsApp.

Order Cancellation
You may cancel your order online within 15 minutes of placing it. Once dispatched, an order cannot be canceled. To modify order details, changes must be made within 15 minutes of placing the order.

Payment and Refund Policy
We accept payments in Indian Rupees (INR) via credit/debit cards (Visa, MasterCard, AMEX), Net Banking, UPI, mobile wallets, and Agra Petha Store gift cards.

Please do not send payment information via email, as it is not secure. We are not liable for losses resulting from unauthorized access to your information unless caused by our negligence.

Agra Petha Store does not accept cash or cheque payments online. If payment fails, please retry after verifying your details. If your account is debited after a failed transaction, the amount will be refunded within 7 business days. For assistance, email us at sales@agrapethastore.com with your order number.

Pricing Policy
All prices are listed in INR and include taxes. Prices and offers may change without notice. If a pricing error occurs, we will contact you to confirm or cancel the order. If we are unable to reach you, the order will be treated as canceled.

We strive to ensure that prices on our website match those on other marketplaces; however, Agra Petha Store cannot be held responsible for discrepancies caused by partner listings.

Product Availability and Information
All products displayed on our website are subject to availability. If a product is out of stock or delayed, we will inform you via the contact details provided at checkout.

During high-demand periods such as festivals, items may sell out quickly. If substitution is required, we will offer an item of equal or higher value with your consent.

Returns, Refunds, and Title
Agra Petha Store does not take title to returned items. Refunds or cancellations are at the sole discretion of Agra Petha Store. In cases where refunds are approved, store credit or a coupon code will be issued for the refund amount. Once an order has been processed for dispatch, it cannot be canceled.

Important Note: During festive seasons or high-demand periods such as Diwali or Rakhi, stock availability may vary, and delivery times may be affected.